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Tampilkan postingan dengan label run chart. Tampilkan semua postingan

Mei 29, 2011

Problem Solving Series #4 Observe the Situation


Once we know why we are solving a problem and what specifically we want to improve, we can move forward with observing the current condition of the problem. I am sure you have had numerous ways and tools to observe, from process mapping to Kano to SIPOCs. So I am not going to dwell on the tools. Instead, I am going to give away several points to consider during the observation stages: