Problem Solving Series #4 Observe the Situation

 

Once we know why we are solving a problem and what specifically we want to improve, we can move forward with observing the current condition of the problem. I am sure you have had numerous ways and tools to observe, from process mapping to Kano to SIPOCs. So I am not going to dwell on the tools. Instead, I am going to give away several points to consider during the observation stages:

A Note from an Entrepreneur

 Greetings everyone,

My last several posts apparently had intrigued a friend of mine, who owns a book distribution business, to share what he thinks are the 'key' to his early success: